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I called several times to check on everything, never received a callback. 6/1 I emailed and received an email back that Jacob had the paperwork and I would know by the end of the week and that the refund check can take 14 to 21 days to be sent. Many people tend to think that the only thing they need is a home insurance policy. They don't think about what insurance does and does not cover. Most insurance policies only cover issues relating to damage to the home. Those living in the Midwest often experience harsh winters that can cause pipes to freeze and bust inside the walls.

"They said the parts are in, but 'far away' and it costs $300 to deliver to my house," Torine said.

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Contractors’ end up treating the warranty company like the customer, I never agreed with that.

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